1. Does the device collect data when the network is unavailable?

Yes. The device continues to monitor the environment even when no network is available. It stores the data in its on-device memory and will sync it when you move it to WiFi environment. Alternatively, you can manually export the data via our PC Offline Tool or WiFi AP.

2. How to reset the device when my WiFi router password is changed?

Repeat the device setup steps and follow the on-screen instructions. Note: you need to type in the new WiFi password. All your data are kept unchanged when you changed the WiFi password or even you move the device to a new location.

3. What kind of probe can be connected with the device?

The WS1 device supports 1 DS18B20 temperature probe. When you need both USB power supply and external probe connection at the same time, you can use the Micro USB Splitter Cable Adapter (One Male to Two Female).

4. Is there any subscription fee for using the platform?

There is no need of subscription to use the UbiBot Platform.

Each device comes with the free plan on UbiBot platform that offers 200 MB storage and 1 GB outbound traffic. The 200 MB storage is for lifetime and 1 GB of outbound traffic is rotated monthly for each device. But any balance of the outbound traffic will not roll over to the next month. For example, if you have 500 MB outbound traffic unused this month, you still have 1 GB next month. The free 200MB storage is enough to store over 2 years amount of data in case of your device takes temperature, humidity and light sensor readings every 10 minutes.

You can also pay for larger amount of storage and outbound traffic. Please go to the “Pricing” page to see details.

5. Can the device be powered by USB power supply?

Yes. The device supports both AA batteires and Micro USB power(5V2A). The device can preferentially use USB power if both USB and batteries are available. In this case, you can insert 4 AA batteries as a backup for the power supply in case of socket power goes off.
Rechargeable batteries are also supported, but please note the device won’t charge them when USB supply is plugged in.

6. Why couldn't I receive the verification email for registration?

The email is probably blocked by your email server. Please check your spam or junk mail first. If there isn't, please send us your registration email address via support@ubibot.com so as to check the status from our server end.  

For more other questions, please visit our website at www.ubibot.com/category/faqs/