1. Does the device collect data when the network is unavailable?

Yes. The device continues to monitor the environment even when no network is available. It stores the data in its on-device memory and will sync it to the UbiBot IoT Platform once the connection to the WiFI network is established. Alternatively, you can manually export the data via our PC Offline Tool or Web Console.

2. How to reset the device when my WiFi router password is changed?

Repeat the device setup steps and follow the on-screen instructions. Note: you need to type in the new WiFi password. When you change the WiFi password, or even when you move the device to a new location, all the data collected by the device will remain unchanged.

3. What kind of probe can be connected with the device?

The WS1 device supports one DS18B20 temperature probe. When you need both USB power supply and external probe connection at the same time, you can use the Micro USB Splitter Cable Adapter (One Male to Two Female).

4. Is there any subscription fee for using the platform?

No subscription is needed to use the UbiBot Platform.

Each device comes with the free plan on UbiBot platform that offers 200 MB storage and 1 GB outbound traffic. The 200 MB storage is for lifetime and 1 GB of outbound traffic is available monthly to each device. Note that any unused balance of the outbound traffic will not roll over to the next month. For example, if you have 500 MB of outbound traffic unused this month, you will still have 1 GB available for a specific device the next month, you won’t have 1.5 GB. The free 200 MB storage is enough to store over 2 years’ worth of data in case your device takes temperature, humidity and light sensor readings every 10 minutes.

You can also pay for a larger amount of storage and outbound traffic. Please go to the “Pricing” page to see details.

5. Can the device be powered by USB power supply?

Yes. The device supports both AA batteries and Micro USB power (5V2A). The device can preferentially use USB power if both USB and batteries are available. In this case, you can insert 4 AA batteries as a backup for the power supply in case the socket power is cut. Rechargeable batteries are also supported, but please note the device won’t charge them when USB supply is plugged in.

6. Why didn’t I receive the verification email for registration?

The email is probably blocked by your email server. Please check your spam or junk mail first. If you still can’t find the verification email, please send your registration email address to support@ubibot.com so we can check if there are some issues on our end.

For other questions, please visit our website at www.ubibot.com/category/faqs/